Caravan Insurance Claims


Nothing is more frustrating than having your adventure shortened by a weather event or road accident.

The experienced and professional team at CaravanMart Townsville understands the desire to get back on the road as quickly as possible and strives to ensure every customer’s experience is a positive one.

The family owned business has you covered, from start to finish we will be keeping you informed of the repair process and guaranteeing the end result.


The Claims Process:

The first step for customers with a damaged caravan or camper trailer is to alert their insurance company and be assigned a claim number.

The next call should be to CaravanMart Townsville. The team will assess and photograph the damage at no cost. A quote will then be prepared and forwarded to the insurance company.

As soon as a written authority has been received the parts will be ordered and the work scheduled.  

CaravanMart Townsville has seen it all. From the caravan or RV owner who reversed into a pole moments after picking up their newly repaired vehicle, to hail damage and even flooding. Determining what is and isn’t covered is up to the insurance company. But it’s a good idea to keep a record of all maintenance work carried out on your vehicle. This is especially important when claiming on water damage inside the van. If the water has entered the vehicle via a cracked or worn seal and you have proof of maintaining the seals you have a much better chance of the insurance company covering the damage.

Do You Have Enough Cover?

All insurance policies need to be reviewed regularly to ensure they provide adequate protection. This is especially true for owners of second hand caravans or RVs. Caravans and camper trailers bought for a song and insured only for the purchase price often don’t have enough cover. A hailstorm or bingle could lead to your beloved bargain being written off by the insurance company.

CaravanMart Townsville isn’t in a position to provide advice on the level of cover needed for different caravans and camper trailers. Instead the team urges you to do your homework before choosing your insurance policy and coverage amount. Find out what similar RVs are selling for; check out on-line price guides such as and talk to your insurance broker, friends and family. The research will pay off and provide the peace of mind that comes with knowing you are completely covered for the true value of your caravan or RV.

Make The Most Of The Repairs:

There is a silver lining in every situation, even unscheduled repairs to your caravan or camper trailer. Consider taking advantage of adding some optional extras to your caravan or RV while it is being repaired. It’s much easier to install speakers, a picnic table or even air conditioning while the cladding is off. You can save both time and labour costs by turning your repairs into a makeover for your home away from home.

CaravanMart Townsville has carried out repairs for all the major insurance companies including CIL, Suncorp, AAMI, APIA, NRMA, RACQ, QBE, YOUI, CGU, Elders, GIO, Allianz, National Seniors, WFI, Ken Tame and Agririsk.

Phone us on 07 4755 0755 or fill out the online submission form below.

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